Customer Service Supervisor
Job Code: 7220 – Customer Service Supervisors
We’re looking for a Customer Service Supervisor who can lead and support a dynamic team of customer service representatives. This role is key to ensuring every customer receives outstanding service, from product inquiries to delivery follow-ups and return handling. If you thrive in fast-paced environments and love solving problems, this is the perfect opportunity for you.
Salary: £34,200 per year Weekly Hours: 37.50 Hourly Rate: £17.54
Key Responsibilities
Supervise the daily operations of the customer service team.
Ensure customers receive assistance with:
Product inquiries Order tracking Delivery scheduling Warranty claims
Handle escalated issues related to:
Damaged itemsDelayed deliveriesReturns and refunds
Find effective solutions that protect both customer satisfaction and company profitability.
Monitor team performance through:
Customer satisfaction surveysService response times Complaint resolution metrics
Collaborate with sales, warehouse, and delivery teams to ensure smooth order fulfillment.
Support scheduling, staffing, and onboarding of new service reps.
Prepare detailed reports on customer feedback, returns, and service performance.
Assist management in improving operations based on insights.
Support promotional events and ensure the team is ready to handle increased customer traffic.
Required Skills & Qualifications
Strong leadership and communication skills.
Experience in customer service or team supervision.
Problem-solving and conflict-resolution abilities.
Ability to multitask in a fast-paced environment.
Familiarity with CRM systems or order management tools is a plus.
Why Join Us?
Competitive salary and benefits.
Growth opportunities within the company.
Dynamic, supportive work environment.
A chance to make a real impact on customer experience.
How to Apply
If you’re ready to lead with passion and deliver exceptional service, we’d love to hear from you.
Send your CV to: info@olympiafurniture.co.uk
We are an equal opportunity employer. All qualified applicants will be considered regardless of race, religion, gender, or background.